Privacy statement
I. GENERAL PROVISIONS
Maxim
Protecting the privacy of our customers is very important to us. In the following, we explain the principles and for which purposes we collect and process personal data (information that determines your identity or makes it possible for us to identify you; hereinafter also referred to as “data”) via our website. We collect and process your personal data carefully, only for the purposes described in this privacy policy and only to the extent necessary and within the scope of applicable legal regulations. We only store your personal data to the extent and for as long as it is necessary to provide and maintain our services or we are required to do so by law. Section I contains the general data protection information, under Section II the provisions regarding data processing in connection with a stay and under Section III there are further cases of use of data processing. In addition, our terms and conditions continue to apply without restriction.
Use of the website and cookies
You can visit the website and find out about our offers without revealing any personal data. We only ask for personal data where this is necessary to provide our own services. You submit this data to us voluntarily and on your own initiative. Your contact details, which you send us by email or via the contact form for a general enquiry, are only used for correspondence and are only stored when we book a specific service for you. When you access our website, our system automatically collects technical information from the calling computer. Information is collected about the browser type and version used, the operating system, the Internet provider and the user's IP address, date and time of access, websites from which the user's system accesses our website, and websites that are accessed by the user's system via our website. We only use technically necessary cookies, i.e. text files that are stored on your computer to enable the use of the website. Persistent cookies recognize that your PC has already had a connection to a website; “session cookies” save recently viewed offers. “Session cookies” are deleted at the end of the session. The use of cookies in the form we have chosen does not result in any disadvantages for you. You can generally accept or exclude the setting, i.e. saving, of cookies by making appropriate settings in your browser. To protect your privacy, we refrain from using further cookies. You can find more information about cookies here.
Google Analytics
This website uses Google Analytics, a web analysis service provided by Google Inc. (“Google”) is used. Google uses cookies. The information generated by the cookie about the use of the online offer by users is usually transmitted to a Google server in the USA and stored there. Google will use this information on our behalf to evaluate the use of our online offer by users, to compile reports on activities within this online offer and to provide us with other services related to the use of this online offer and Internet usage. Pseudonymous user profiles of users can be created from the processed data. Google Analytics is only used on this website with activated IP anonymization. This means that the IP address of users is abbreviated by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and abbreviated there. The IP address transmitted by the user's browser is not combined with other data from Google. Users can prevent the storage of cookies by setting their browser software accordingly; users can also prevent Google from collecting the data generated by the cookie and related to their use of the online offer and from processing this data by Google by downloading and installing the browser plug-in available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de Information about data protection when using Google Analytics can be found at
https://www.google.com/analytics/learn/privacy.html?hl=de, information on data protection in general at: http://www.google.com/intl/de/policies/privacy
Retention of customer data
We store the personal data collected from customers, which was collected to process bookings, after the last processing process with the principle of legitimate business interest as follows: - after requested deletion: up to 1 year after the last departure in accordance with the Federal Reporting Act- Distribution data: up to 3 years after the last departure only with the consent of the guest- for accounting reasons: up to 15 years after the last departure due to legal guidelines
We store other data as long as this is necessary to execute the contract and to protect our rights. Longer legal and operational storage obligations/reasons are reserved.
data security
We protect your personal data through appropriate technical and organizational security measures and store it exclusively on secure servers. The website is protected against loss, destruction and manipulation as well as against access, alteration or distribution by unauthorized persons using standard state-of-the-art measures. Particularly sensitive data (e.g. access data to the profile account) is encrypted (SSL) when transmitted over the Internet.
Customers' rights
You have the right to information, correction, deletion and portability of your data. You also have the right to restrict processing.
Internal (storage of customer data) and other legal exceptions remain reserved.
In detail, you have the following rights under the General Data Protection Regulation (GDPR):
- Right to information:
In accordance with Article 15 GDPR, you can request confirmation as to whether data concerning you is being processed. If this is the case, you have the right to information about the processed information.
- Right to withdraw consent:
If your personal data is processed on the basis of consent, you have the right to withdraw this consent at any time in accordance with Article 7 GDPR.
- Right to object:
If the processing of your personal data is necessary to protect the legitimate interests of our company, you can object to the processing at any time in accordance with Article 21 GDPR.
- Right to deletion:,
If you have withdrawn your consent, objected to the processing of your personal data (and there are no overriding legitimate reasons for processing), your personal data is no longer necessary for the purposes of processing, there is a corresponding legal obligation or your personal data has been processed unlawfully, you have the right to request the deletion of your personal data in accordance with Article 17 GDPR.
As a rule, we delete your data 1 year after the last processing. According to the Federal Reporting Act, earlier deletion is not permitted.
Please note, however, that once deleted, we will not be able to provide you with any subsequent information about your stay, we will no longer be able to change the invoice and we will not store unattributable lost property with us.
- Right to rectification:
If your personal data has been processed incorrectly, you have the right, in accordance with Article 16 GDPR, to request that this data be corrected immediately.
- Right to restrict processing:
Under the conditions of Article 18 GDPR, you have the right to request that the processing of your personal data be restricted.
- Right to data portability:
According to Article 20 GDPR, you have the right to receive personal data provided by you in a structured, common and machine-readable format.
- Right to lodge a complaint:
In accordance with Article 13 GDPR, you have the right to lodge a complaint with the competent supervisory authority.
You have the right to object to the processing of your personal data. An objection is only valid for the future and does not affect previous processing. Insofar as we are no longer able to provide the services contractually agreed with you as a result of the objection, the objection is considered a breach of contract on your part and we have the right to terminate the contract with you without notice. Payment obligations entered into under the contract (such as cancellation costs) remain in place.
To assert these rights, you can contact us at the address given below.
If we do not comply with applicable data protection law, you have the right to lodge a complaint with the competent supervisory authority.
contact
If you have any questions about this privacy policy or data protection, please contact:
viva hotel GmbH
Hôtel VIVA Sky
Ms. Bärbel Wiedemann
Sigismundstraße 19
78462 Constance
07531 69 23 620
welcome@hotel-viva-sky.de
updates
We regularly review our privacy policy and will update it as necessary. This may result in slight delays in timeliness.
links
Our website contains links to external websites of third parties over whose content we have no influence. Therefore, no liability can be assumed for this external content. The content of external sites linked to here does not reflect the opinion of the website operator, but is only used to provide information and to present connections. The respective provider or operator of the pages is always responsible for the content of the linked pages. The linked pages were checked for possible legal violations at the time of linking. No illegal content was discernible at the time of linking. However, continuous monitoring of the content of the linked pages is not reasonable without concrete evidence of an infringement of law. If we become aware of legal violations, we will remove such links immediately.
II. PROCESSING OF PERSONAL DATA IN CONNECTION WITH A SERVICE
Purpose of data processing
For the purpose of the service, which in particular the
request,
booking,
rebooking,
cancellation,
check-in management,
communication with the guest,
implementation of the service/stay,
improvement of offers and their positioning in the market, as well as the
Ensuring payment transactions
includes, we process your personal data to fulfill the contract.
Data transfer at home and abroad
1. Disclosure to authorities
Based on the Registration Act, we are obliged to pass on the data provided on the registration form to the City of Constance.
The competent authorities of the GDPR may also have access to our documentation at their request, but usually not to your file.
2. Investigative activities
The hotel is obliged to pass on your personal data to German and foreign law enforcement, administrative or judicial authorities if they request disclosure to prevent or prosecute crimes, offenses or comparable administrative misconduct. Such transfer only takes place on the basis of a legal or regulatory basis.
3. Further data
All data that you submit via our website is processed by our partner company vioma and forwarded by dirs21. There, too, your data, protected by an order processing contract, will be handled with great care at all times.
Our website is managed by ibson, which is also contractually obliged to protect your data in accordance with our principles.
A few other of our partner companies that provide us with technical support, such as our hotel software provider, can gain access to your personal data through remote maintenance. These companies are also bound by an order processing contract to handle your data with at least as much care as we do.
In addition, your information will not be shared or disclosed.
Webcam Player/Live Stream
On the subpage (to be completed by you: e.g. https://www.wetter.com/hd-live-webcams/deutschland/konstanz/559a497ed8fab/), a player provides a live stream of the webcam installed at the location (Sigismundstr. 19, 78462 Konstanz, Dach Hotel Viva Sky). Wetter.com GmbH, Reichenaustr. 19a, 78467 Konstanz (wetter.com) is responsible for this. When you access this subpage or use the player, information about your use of the website, including your IP address, is transmitted to wetter.com. This is done to display the desired live cam view in the form of providing the start image and the live stream.
Data processing is carried out for the purpose of providing the player with the desired technical support and in the interest of providing you with a useful experience of our online offering and thus to fulfill the contract (Art. 6 para. 1 lit. b DSGVO) or on the basis of legitimate interests within the meaning of Art. 6 para. 1 lit. f GDPR.
The weather.com privacy policy can be found at https://www.wetter.com/datenschutz/adsb/
III. USE CASES
satisfaction surveys
It is our wish to provide you with a stay that is tailored to you and your personal wishes and expectations from the first visit to our site until the end of your trip.
For this purpose, we will send you a pre-stay email once a few days before each arrival, which summarizes the most important information for you once again.
Shortly after your departure, we will send you a one-time email with a request for a review, which also gives you the opportunity to give us feedback and suggestions.
You have the right to unsubscribe from these two emails free of charge and without giving reasons. Since delivery is automated, please ensure that you get in touch with the hotel in good time.
In addition, we do not currently use your data for advertising purposes, but we reserve the right to store your data until you object. Of course, you can object to this at any time, free of charge and without giving reasons.
Newsletters and marketing
We do not currently offer newsletters or promotional emails. Should this change, we will not use your existing data without being asked.
If you are interested and have not noted this on the registration form, you would have to register yourself when introduced and confirm this through the double-opt process (renewed confirmation by email). Until then, you can keep yourself up to date via the blog on our website or contact us for information at any time.
insurance
As part of your booking, we offer you travel cancellation insurance from a third party. If the insurance is taken out by you (i.e. “ordered” online), Hanse Merkur receives data from you, which it can pass on to us. However, the insurance company is responsible for processing your data.
booking process
If you start a booking process, we collect booking data and personal data, in particular your name, first name, email address and, if applicable, in encrypted form, your credit card information. This data is transferred to your guest account and, like all other personal data, is handled by us with the utmost care.
